Last updated: August 2026
Introduction
LaoH ("we", "our", or "us") operates the LaoH mobile application and website (laohmarket.com), a multi-vendor e-commerce marketplace based in Laos. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Account information: name, username, phone number, and password when you create an account.
- Contact information: delivery address and phone number used to fulfil orders.
- Order and purchase history: items purchased, order status, and payment slip images you upload to confirm payment.
- Communications: messages you send to shops or to our support team through in-app chat.
- Usage data: general app usage information such as pages viewed and features used, to help us improve the app.
How We Use Your Information
- To create and manage your account.
- To process orders, payments, and deliveries.
- To let you communicate with shops and our support team.
- To show you relevant products, promotions, and coupons.
- To maintain the security and reliability of the app.
Sharing of Information
We share order details (such as your name, delivery address, and phone number) with the shop and delivery rider assigned to fulfil your order. We do not sell your personal information to third parties.
Data Storage and Security
Your data is stored securely using Firebase (Google Cloud) infrastructure. We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure.
Your Choices
You may update your account information at any time within the app. If you would like your account or personal data deleted, please contact us using the details below.
Children's Privacy
LaoH is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy, please contact us via WhatsApp: